Harassment Consultation Desk

At True Japan Tours Co., Ltd., we are committed to delivering high-quality services in collaboration with our nationwide guides, with the mission of introducing the charm of Japan to the world.

We believe that providing a safe and supportive work environment for our guides, who dedicate themselves to customer service and on-site operations, is one of our most important responsibilities.

To uphold this commitment, we have established a dedicated consultation desk for harassment-related matters. This contact point is designed to offer a safe and confidential space where our guides can seek support if they ever experience or witness behavior that they perceive as harassment.

About the Harassment Consultation Desk
True Japan Tours Co., Ltd. has set up a harassment consultation desk to ensure that our contracted guides can work with peace of mind.

We accept consultations related to the following types of harassment:

Examples of Potential Harassers:
・Customers (Customer Harassment)
・Employees of True Japan Tours
・Fellow guides
・Staff of partner travel agencies organizing tours

Common Types of Harassment:
・Sexual Harassment
・Inappropriate sexual remarks, unnecessary physical contact, coercion into sexual relationships, or excessive intrusion into personal matters.

Power Harassment：
・Verbal abuse beyond professional duties, remarks that deny a person’s character, ignoring or excluding someone, or imposing unfair work restrictions.

Customer Harassment (Abuse by Clients)：
・Excessive or prolonged complaints, intimidating behavior, verbal abuse, unreasonable demands such as forced apologies, or defamation via social media.

How to Contact the Consultation Desk
Department: Harassment Consultation Desk, Corporate Planning Division
Email: h.soudan@truejapantours.com

Anonymous Consultations
We also accept anonymous consultations. However, to confirm the facts and conduct proper investigations, we may ask for details such as the tour date, location, and content.

All information provided will be handled with strict confidentiality. Only the designated staff member in charge of the consultation desk will review the information. Without your explicit consent, no details will be shared with other departments or individuals.

If coordination with other departments becomes necessary, we will always seek your prior approval before proceeding. We are committed to handling all matters with care and respect for your wishes, so please feel free to reach out.

Our Response Process
・Initial response and confirmation of the issue
・Investigation through interviews and fact-checking
・Appropriate corrective actions and guidance based on findings
・Report of the outcome to the person who made the consultation
・Implementation of measures to prevent recurrence

Even if you are unsure whether a particular situation constitutes harassment, we encourage you to reach out for a consultation. We are here to support you.

Creating a safe and secure working environment for all guides is our top priority. We appreciate your cooperation and support.

True Japan Tour Co., Ltd.
June 9, 2025